Customer Service Support Specialist


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Location

NJ-Lyndhurst

Classification

Temporary

Description

The Temporary Customer Service/Business Service Support Specialist position is responsible for assisting Retail stores by providing product and service information; resolving product and service inquiries via email and/or telephone. Create and maintain Business to Business records. Work with various teams and vendors to address any inquiries. This position will require working in other areas as required for business needs.

Essential Functions

• Handle, research, and resolve all phone and email
inquiries/requests from stores promptly, accurately,
and efficiently.
• Complete all follow-up work related to customer
orders.
• May be required to work in one or multiple queues
and/or skill sets.
• Handle outbound calls/emails to multiple vendors for
product/order inquiries.
• Receive inbound calls related to price, availability,
order status, order issues (damaged items, etc.), and
returns.
• Work with Retail management team to resolve
urgent, escalated issues/orders for the stores and
their customers.
• Support additional duties as necessary in high
volume or promotional periods in contact center.
• Complete work according to standards as determined
by supervisor/manager
• Adhere to work schedule as set by the needs of the
contact center.

Qualifications

• 1+ years’ experience in customer service contact
center.
• Minimum High School diploma or equivalent.
• Excellent Microsoft Office Suite skills required with an
emphasis on Outlook, Excel and Word.
• Knowledge of contact center technologies i.e. Oracle
or equivalent.
• Ability to quickly learn and adapt information about
new policies, procedures and processes within the
company.
• Strong problem solving, resolution, and analytical
skills.
• Excellent written and verbal communication skills.
• Good organizational and team work skills.
• Conflict management skills.
• Strong interpersonal skills.
• Ability to work in a stressful environment and
maintain a positive and productive attitude.

 

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