Customer Service/Fraud Analyst Tier1

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The Tier 1 Fraud Analyst will be expected to provide a high level of service and exceptional support to end users in a demanding, fast paced environment. The Tier 1 Fraud Analyst will assist with billing inquiries, held order transactions, failed order transactions, and other queries.

Essential Functions

•Collect debt
•Research and verify account information
•Investigate suspicious/unknown account transactions
•Work with peers and leadership by communicating fraud trends and sharing information
•Maintain established standards for customer service


•1 year experience as a representative in a Contact Center
•Minimum High School Diploma or equivalent
•Experience as a representative in Customer Service, Collections, Finance, Investigative Analysis, or related field preferred
•Knowledge of credit card processing, and e-commerce preferred
•Excellent written and verbal communication skill
•Customer service and interpersonal skills
•Ability to handle stressful situations in a courteous, professional and efficient manner
•Abide strictly by the company data protection policies
•Assumes additional responsibilities as requested
•Requires shift-work, including weekends, non-business hours and holidays

Technical Skills:
•Microsoft Office
•PC skills


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