Desktop Technician-Temporary


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Location

NJ-Monroe Township

Classification

Temporary

Description

The Desktop Technicians role is to serve as initial point of contact for user of all IT supported systems, applications and services within the organizations environment. Will provide in-house and remote end users technical support for the proper functioning of desktop hardware, software, printers, barcode scanners and related technology.

Essential Functions

Install, maintain, repair and upgrade all PC hardware, software and related peripherals to ensure optimal performance; Day to day administration of user accounts in Active Directory in observance of corporate security guidelines; Prompt notification to individual or group assigned when assignment is outside the scope of the desktop technician.; Research and test new software and hardware implementations for future use in the organizations environment.; Monitor and track issues to ensure accurate and timely resolution.; Create and update detailed documentation for use in future problem resolution.

Qualifications

An associate’s degree or higher in Information Technology or related fields; or 1-3 years of demonstrated experience supporting current Windows operating systems.; Experience installing, troubleshooting, configuring, maintaining and repairing a diverse array of IT hardware including desktop PCs, laptops, laser printers, inkjet printers, Bluetooth peripherals, etc; Experience supporting Microsoft Office software and other common office software; Experience configuring and troubleshooting TCP/IP; Experience supporting wireless network devices; Ability to lift and carry up to 50 lbs; Ability to crouch, bend, crawl, and climb a ladder as would be expected of a technician servicing equipment located under desks or mounted to the ceiling.; Ability to appropriately prioritize work efforts; Customer service skills are a must as the technician will be interfacing directly with end-users both on the phone and in person.; Strong background in PC repair and Networking, with certifications from Microsoft, COMP TIA and Cisco preferred.; Must be flexible with scheduling. Work hours may include weekends and on call.

 

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