IT Infrastructure Manager


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Location

NY-New York (Flatiron)

Classification

Full-Time

Description

As the IT Infrastructure & Operations Manager, you are responsible for managing day-today infrastructure and operations activities. You drive infrastructure transformation initiatives and improve operational processes by partnering with other CORE Infrastructure teams such as Systems, Network, DBA, Security, Datacenter, NOC, Automation and Application Development teams.

Essential Functions

• Drive infrastructure transformation initiatives with cross functional teams.
• Automate repeated operational tasks to improve efficiencies.
• Work closely with project managers to help completing project tasks.
• Track incidents, changes, and problems to provide insights, themes, and drive optimization.
• Develop operational reports, dashboards, and processes to monitor and analyze availability, SLA and performance metrics.
• Monitor trouble tickets to identify impacted system and application outages that require follow-up analysis.
• Develop and review compliance metrics and KPI's to identify areas to mature within in the infrastructure teams.
• Drive efforts to improve overall application stability and availability for applications and supporting infrastructure.
• Drive resolution of high-severity outages impacting IT infrastructure. Provide problem resolution for highly complex issues.
• Participate and drive business continuity and recovery of company's information systems, including needs analysis, design, plan, implementation and documentation.
• Participate in development of design strategy, including technology standardization and modernization, and engineering best practices.
• Manage priorities, projects, schedules, resources, issues and risks effectively.

Qualifications

• Store experience with major infrastructure components such as Servers, Storage, Network, Databases
• Expertise with Cisco IOS, IOS XR, IOS XE and NXOS on multiple platforms
• Solid skills with routing protocols, such as BGP and EIGRP, and route redistributions
• Experience with IPSEC, VXLAN, VRF, VLAN, VTP, QoS, HSRP, STP, VDC, VPC
• Hands on skills with F5 LTM
• Experience with Cisco ASA, Checkpoint, or other firewalls.
• Expert level understanding of network seven-layers.
• Experience managing cloud infrastructure and SD WAN a plus
• Hands on experience with public and private cloud infrastructures (VMWare, Azure and Openstack)
• Strong experience with SAN (EMC, NetApp, Data Domain etc.)
• Expertise with various operating systems including Linux, Windows
• Database experience with Oracle, MySQL, MS-SQL
• Experience with monitoring and automation tools (Nagios, ELK, Splunk, Ansible, Puppet, Python)
• Experience managing a hybrid computing environment (on premise and Cloud) of virtual servers, tiered storage, and mainframe computing required.
• Operations experience, including capacity planning and forecasting, risk management, incident response and recovery, and business continuity, required.
• Cyber Security, SOX Compliance, PCI and Data Privacy (GDPR) are preferred.
• Experience with ITIL v3 preferred; ITIL v3 Foundations certification desired.
• Must possess excellent written and oral communication skills and excellent, proven analytical skills
• At least 7+ years of professional IT experience, including 7 years of infrastructure experience
• Bachelor of Science in Engineering, Computer Science, IT, Math, Physics or Engineering

 

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