Retail Communications Specialist

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NY-New York (Flatiron)




As a retail communications specialist, you act as gatekeeper for communications distributed to stores and district offices across the country. You advise business owners at Corporate Offices across the Company on how to improve their communication to the field and recommend changes to achieve intended results. You also advise field personnel on using online communications systems, consistently focusing on reducing workload in the stores.

Essential Functions

• Monitor and evaluate communications requests and recommend delivery methods
• Update online reference materials, adding or editing content as needed
• Develop and maintain intranet pages to support company initiatives and operations
• Draft and/or edit announcements, instruction manuals, in-store meeting guides, e-mails, and newsletters
• Edit and approve daily task assignments for stores, coaching for improvement and accuracy as needed
• Train and advise Corporate Office employees on effective store communications, as needed
• Prepare, distribute, and analyze surveys of store and field personnel
• Track, analyze, and report on communications and merchandising activities
• Recommend changes to streamline departmental workflow or processes, and improve results
• Act with integrity and trust, promoting our bookselling culture and the core values of Barnes & Noble


• Organized with a keen attention to detail
• Has strong written and verbal communication skills
• Ability to work with corporate office employees at all levels of the organization
• Works well under deadlines and with urgent requests
• Manages multiple projects simultaneously and knows how to take ownership
• Smart, dedicated and creative with excellent problem-solving skills
• Able to learn new products and systems
• A collaborative team player
• Knowledge and understanding of the principles of communications
• Able to travel 20% of the time

• A college degree is preferred with a minimum of two to three years of communications experience in an office setting or in a retail store setting as at least a junior manager.
• You should have a basic understanding of customer service in a retail setting.


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