Credit Card Representative
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Location
NY-Westbury
Classification
Full-Time
Job Summary
Barnes & Noble is the world’s largest retail bookseller and the leading retailer of content, digital media and educational products. We operate over 600 Barnes & Noble bookstores in 50 states and one of the web’s premier e-commerce sites, bn.com. Our Nook Digital business offers a lineup of popular NOOK® tablets and eReaders and an expansive collection of digital reading content through the NOOK® store.
We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com.
The Credit Card Representative is responsible for ensuring accuracy of customer billings, resolving discrepancies, and responding to inquiries with a strong customer service perspective. In addition, audits and maintains a set of stores monthly, and supports the month-end close.
An employee in this position can expect a starting rate between $20 - $22/hour, depending on experience, seniority, geographic locations, and other factors permitted by law.
This is a hybrid role requiring 2 - 3 days/week in our Westbury, NY office.
We’re proud to be an industry leader, consistently recognized for excellence in quality and customer service in our stores and online at bn.com.
The Credit Card Representative is responsible for ensuring accuracy of customer billings, resolving discrepancies, and responding to inquiries with a strong customer service perspective. In addition, audits and maintains a set of stores monthly, and supports the month-end close.
An employee in this position can expect a starting rate between $20 - $22/hour, depending on experience, seniority, geographic locations, and other factors permitted by law.
This is a hybrid role requiring 2 - 3 days/week in our Westbury, NY office.
What You Do
• Respond to the daily request of credit card dispute retrievals and chargebacks for both B&N stores and dot com.
• Resolve credit card issues with store managers/customers on a timely basis. Assist our customer service group in researching and resolving credit card disputes.
• Utilize and maintain key relationship with our credit card processor, American Express and Discover Card reps.
• Investigate unusual/fraudulent credit card transactions.
• Report to/assist Loss Prevention on any unusual/fraudulent chargebacks or credit card activity.
• Audit and maintain a set of stores each month. Responsible for month-end close for those stores.
• Support stores in resolving any reporting issues and other systems related issues. Also correct any errors in stores’ transactions.
• Re-class and provide detailed explanations for expenditures processed at the store level. Also research any variance on the over/short report.
• Review bank deposits and partner with store for any missing deposits.
• Assist in preparing monthly reconciliations of single and concentration depository bank accounts using manual and electronic banking systems when needed.
• Assist supervisor and other staff members in preparation of month-end close and provide support for special projects as assigned.
• Resolve credit card issues with store managers/customers on a timely basis. Assist our customer service group in researching and resolving credit card disputes.
• Utilize and maintain key relationship with our credit card processor, American Express and Discover Card reps.
• Investigate unusual/fraudulent credit card transactions.
• Report to/assist Loss Prevention on any unusual/fraudulent chargebacks or credit card activity.
• Audit and maintain a set of stores each month. Responsible for month-end close for those stores.
• Support stores in resolving any reporting issues and other systems related issues. Also correct any errors in stores’ transactions.
• Re-class and provide detailed explanations for expenditures processed at the store level. Also research any variance on the over/short report.
• Review bank deposits and partner with store for any missing deposits.
• Assist in preparing monthly reconciliations of single and concentration depository bank accounts using manual and electronic banking systems when needed.
• Assist supervisor and other staff members in preparation of month-end close and provide support for special projects as assigned.
Knowledge & Experience
• Associate’s Degree plus 1- 2 years’ experience preferred
• Ability to multi-task and remain flexible in a fast-paced environment
• Strong written and verbal communication skills and analytical skills
• Strong experience with Excel and Word
• Ability to multi-task and remain flexible in a fast-paced environment
• Strong written and verbal communication skills and analytical skills
• Strong experience with Excel and Word
Apply now
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