Regional Operations Assistant

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TN - Brentwood - R6 Regional Office




As a Regional Operations Assistant, you support the District Managers (DMs) in the region with the daily operations of their districts. You serve as a liaison between the DMs and the regional office, stores and home office, maintaining confidentiality. You also deliver world-class customer service to internal and external customers.

Essential Functions

• Provide administrative and operational support to the DMs, including booking travel and submitting expense reports.
• Generate, maintain and collect standard and ad hoc reports for the DMs.
• Serve as a resource for DMs and Store Managers on technical and policy issues related to travel, reporting, job posting, and other systems.
• Analyze data and prepare presentations for the DMs to communicate essential information. • Make process recommendations and find efficiencies to ensure timely and successful execution.
• Support the DMs in the completion of Home Office requests.
• Serve as an administrative resource to stores on technical and policy issues related to business development.
• Assist with special projects, as needed.
• Provide the highest quality support to internal and external customers.
• Resolve to the customer’s satisfaction any external and internal customer requests that are escalated.
• Maintain accurate and current talent maps for their districts.
• Create and manage requisitions and assist in screening resumes for open jobs.
• Prepare materials and provide logistical support for district-wide meetings.


• Strong organizational and written/verbal communication skills.
• Demonstrated ability to handle multiple projects and activities simultaneously.
• Excellent computer skills (Excel, Word, Outlook, and PowerPoint).
• Availability for early mornings, evenings, weekends and holidays to align with store needs.
• Minimal travel to district meetings.
• At least two years of experience providing administrative support.


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